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Industry

Health, medical & wellness

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Audience

B2C

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Country

USA

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Services

Digital transformation

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Challenges

This gym needed to digitize various processes and improve the use of digital tools.

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Solutions

We conducted an audit of the gym's digital ecosystem leading to:

  • recruitment, onboarding, SOPs

  • sales and prospecting with the use of their CRM, payment integration, website, etc.

  • project and meeting management

  • the implementation of solutions to gamify and build customer loyalty

  • automate the entire digital ecosystem

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Results

Improved digital process integration, enhanced customer relationship management utilization, and streamlined project management. Clear visibility for future implementations and automations.

Optimize your digital ecosystem

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Complete digital ecosystem audit to create synergies and opportunities

For Ezia Athletic Club, we conducted a comprehensive audit of their digital ecosystem to address their diverse needs: recruitment, employee onboarding, standard operating procedures (SOPs), and more. We assessed their current CRM usage, website integration, payment processes, and prospecting.


 At the same time, we examined their project management and recurring meetings, integrating gamification solutions via a leaderboard. We explored other potential integrations and possible synergies.

 For each identified need, we proposed the best available digital solution, detailing the benefits, costs, implementation process, and organizing demonstrations and mediations with digital solution representatives if necessary.

 We also recommended best practices for using CRM and provided appropriate training.

 Regarding project management, we presented potential use cases and the added value.

 For professional gamification, we proposed a leaderboard.

 Additionally, we suggested additional software for SOPs (Trainual), human resources (BambooHR), and forms automation (Tally and Make.com). Finally, we established a prioritization and roadmap for implementing the proposed solutions.

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